Lemon Tree Residential Dwelling-Maintenance and Warranty Standard #RNS 4000

Cloud database managing standard

Standard number:#RNS/DC 4001
Standard description:information with related to the project will be stored into cloud system, including material list, trades, design plans, warranty information 
Query: Phone, WeChat or email inquiries 
Output Method: information will sent by email
Service Charges: Free of Charge   

*In this Standard 'Lemon Tree' Substituted Lemon Tree Construction Pty Ltd

*Privacy agreement: information and document is only available for user's project in order to ensure protect privacy from other user. 

❮Lemon Tree General Standard❯

Property annual inspection

Standard Number: #RNS/AT 4003
Standard description: Property successfully transfer to buyer, 60 months/ 5 years quality guarantee will be activated. Within guarantee period, Lemon Tree maintenance staff contact and arrange annual inspection before or after 20 days of activation date annually.
Implement cycle: 60 Months / 5 Years 
Implement Method: On-site inspection arrange by maintenance staff
Confirmation Method: Time confirmation by phone or WeChat or e-mail
Guarantee free Standard: If damage is found due to quality problem, Lemon Tree would have discussed with customer about process guarantee maintenance.
Cost Maintenance Standard: If damage is found, however, it is not due to quality problem, Lemon Tree would have discussed with customer about process cost maintenance.

* Property is successfully transferred, 60 months / 5 years quality guarantee will be activated. If property have been transfer, cycle would not be re-calculated. 
* Guarantee maintenance and cost maintenance can be referenced by  #RNS/QE 4002

Property Maintenance Standard

Standard Number: #RNS/RF 4004
Standard description: Contact Lemon Tree about damage if buyer has recognised in the property. 
Implement Method: Once on-site inspection is confirmed by Customer. Lemon Tree Maintenance staff will arrange on-site inspection as soon as possible. Also they will provide advice about repair solution.
Confirmation Method: Time and price confirmation by phone or e-mail
Guarantee free Standard: If damage is found due to quality problem, Lemon Tree would have discussed with customer about process guarantee maintenance.
Cost Maintenance Standard: If damage is found, however, it is not due to quality problem, Lemon Tree would have discussed with customer about process cost maintenance.

* Due to some parts are custom made, manufacture and mailing will be cost 10 - 30 working days 
* Guarantee maintenance and cost maintenance can be referenced by #RNS/QE 4002

❮Lemon Tree General Standard❯

 

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